Refund Policy

1. Digital product policy

Because products are digital access services, orders may become non-refundable once access or delivery has been issued. Please review the product page and choose the correct plan before completing checkout.

2. When to contact support

Contact official Mink.cc support promptly if you were charged but did not receive delivery, received an unusable access item, or experienced a verified technical issue that prevents the purchased service from working as described.

3. Review process

Refund requests are reviewed against the order record, payment status, delivery status, and relevant product terms. We may request the order email, transaction reference, and a description of the issue. Do not send full card numbers or private payment credentials.

4. Approved refunds

Where a refund is approved, it is sent through the original payment method when possible. Processing time depends on the payment provider and financial institution. Crypto refunds may require additional verification and may be returned in accordance with the provider's process.

5. Non-refundable situations

Refunds may not be available for change of mind, unused time after delivery, account sharing, resale or redistribution, rule violations, chargebacks, or issues caused by unsupported hardware, software, or user configuration.

6. Chargebacks

Please contact support before opening a payment dispute so the order can be investigated. Fraudulent or abusive disputes may result in access suspension and may be reported to the payment provider.

7. Policy changes

This policy applies to orders placed after the effective date above. We may update it when product, payment, or legal requirements change.

8. Contact

Send refund questions through the official Mink.cc support channel listed on the storefront and include your order reference where available.